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Terms of service

Terms of Service

Last Updated: July 16, 2026

Welcome to PureTrend. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. General Conditions

By using this website, you confirm that:

  • You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

  • You will use this website only for lawful purposes.

  • You will not misuse, interfere with, or attempt to damage the website or its services.

  • You agree to provide accurate, complete, and up-to-date information when placing an order.

PureTrend reserves the right to refuse service to anyone at any time for any reason.

2. Products & Availability

We strive to display our products, descriptions, and images as accurately as possible. However:

  • Product colors may vary slightly depending on your device or screen settings.

  • Product availability is subject to stock.

  • We reserve the right to discontinue any product at any time without prior notice.

  • We may limit the quantity of products purchased per customer or order.

3. Pricing

All prices displayed on our website are in Pakistani Rupees (PKR).

While we make every effort to ensure pricing accuracy:

  • Prices may change without prior notice.

  • Promotional offers are available for a limited time only.

  • If a pricing error occurs, we reserve the right to cancel or refuse the order and issue a full refund if payment has already been made.

4. Orders

After placing an order:

  • You will receive an order confirmation.

  • Order confirmation does not guarantee acceptance of your order.

  • We reserve the right to cancel any order due to stock issues, pricing errors, suspected fraud, or incomplete customer information.

  • We may contact you for order verification before dispatch.

5. Payment Methods

We currently accept:

  • Cash on Delivery (COD)

  • Online Payment (where available)

For online payments:

  • Transactions are processed through secure third-party payment providers.

  • We do not store your debit or credit card information.

6. Shipping & Delivery

We currently deliver within Pakistan only.

Estimated delivery times are provided for convenience and may vary due to:

  • Weather conditions

  • Courier delays

  • Public holidays

  • Remote delivery locations

  • Unforeseen circumstances beyond our control

Shipping charges (if applicable) will be displayed during checkout.

7. Return & Refund Policy

Our 7-Day Return Policy applies to eligible products.

Customers may request a return within 7 days of receiving their order, provided the item:

  • Is unused

  • Is in its original condition

  • Includes original packaging and accessories

  • Meets our Return & Refund Policy requirements

Refunds and exchanges are subject to inspection and approval.

8. Order Cancellation

Customers may cancel an order before it has been dispatched.

Once an order has been shipped, cancellation is no longer possible. Customers may instead request a return in accordance with our Return & Refund Policy.

9. Customer Responsibilities

By using our website, you agree to:

  • Provide accurate shipping and contact information.

  • Be available to receive your order.

  • Pay the full amount due for Cash on Delivery orders.

  • Not place fake, fraudulent, or prank orders.

Repeated refusal to accept Cash on Delivery orders may result in future orders being declined.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product images

  • Graphics

  • Text

  • Icons

  • Website design

  • Branding

is the property of PureTrend and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or use any content without our written permission.

11. Prohibited Activities

You agree not to:

  • Violate any applicable laws or regulations.

  • Upload viruses, malware, or harmful code.

  • Attempt unauthorized access to our systems.

  • Use automated tools to scrape or copy website content.

  • Interfere with the website's operation or security.

  • Impersonate another person or provide false information.

12. Limitation of Liability

To the fullest extent permitted by law, PureTrend shall not be liable for:

  • Indirect or consequential damages.

  • Delivery delays caused by courier companies.

  • Losses resulting from misuse of products.

  • Temporary website interruptions.

  • Technical errors beyond our reasonable control.

Our total liability shall not exceed the amount paid for the purchased product.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

14. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Their content

  • Their privacy practices

  • Their terms and conditions

You access third-party websites at your own risk.

15. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time.

Changes become effective immediately upon posting on this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of Pakistan.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name: PureTrend

Address: Gulberg III, Lahore, Pakistan

Phone: +92 308 7513501

Email: puretrendofficial@gmail.com

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (PKT)